Consumer Rights Cancellation & Return Conditions
1-In the event that you submit a request electronically through the site you are utilizing, you will be deemed to have acknowledged the preliminary information form and the distance sales contract introduced to you.
2-The buyers are dependent to the provisions of the Consumer Protection Law No.6502 and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other applicable laws with respect to the sale and delivery of the bought item.
3-Product shipping costs will be paid by the buyers.
4-Every item bought is conveyed to the individual and/or association at the address presented by the purchaser, given that it doesn’t surpass the legal period of 30 days. In the event that the item isn’t delivered inside this period, buyers can terminate the agreement.
5-The bought item should be delivered in full and as per the capabilities indicated in the request and with documents, for example, guarantee certificate and client manual, assuming any.
6-In the event that it is impossible to sell the bought item, the seller must inform the buyer in writing within 3 days of finding out about this circumstance. The complete cost must be paid back to the buyer within 14 days.
IN THE EVENT THAT THE PRODUCT PURCHASED IS NOT PAID:
7-On the off chance that the buyer doesn’t pay for the bought item or cancels it in the bank records, the dealer’s commitment to deliver the item ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8-After the item is delivered, in the event that it is resolved that the credit card paid by the purchaser has been utilized unjustifiably by unapproved people and the cost of the item sold isn’t paid to the Seller by the relevant bank or monetary establishment, the buyer is obliged to return the product subject to the contract to the SELLER within 3 days, shipping costs to be paid by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED DURING THE TIME FOR UNEXPECTED REASONS:
9-In case of force majeure that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; If the payment was made in cash, this fee shall be paid to him in cash within 14 days of cancellation. If the buyer made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer’s account within 2-3 weeks.
RESPONSIBILITY OF THE BUYER TO CHECK THE PRODUCT:
10-The buyer will inspect the contractual goods / service before receiving it; crushed, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services will be deemed undamaged and unharmed. BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned with the product.
RIGHT OF WITHDRAWAL:
11-BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated, he can use the right to withdraw from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the SELLER is notified via the following contact information.
12-CONTACT INFORMATION FOR THE SELLER’S RIGHT TO WITHDRAWAL:
COMPANY NAME: ÖMRÜM GAMZE AKAY (Casa Di Denim)
ADDRESS: Levent Mah. Ülgen Sok. No: 4 Gazeteciler Sit. A5/1 Blok No: 62 Beşiktaş / İSTANBUL
PHONE: 0538 574 90 80
DURATION OF THE RIGHT OF WITHDRAWAL:
13- In the event that the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the right of withdrawal expires, the right of withdrawal cannot be exercised in service contracts whose service is started with the approval of the consumer.
14-The costs arising from the use of the right of withdrawal belong to the SELLER.
15-In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products for which the Right of Withdrawal cannot be exercised” set forth in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16-The receipt of the item conveyed to the individual or the Purchaser, if the receipt of the item to be returned is corporate, it must be sent with the return receipt gave by the establishment while returning it. Order returns, whose invoices are issued on behalf of the institutions, will not be completed unless the RETURN INVOICE is issued.
17-Return form, the box of items to be returned, packaging, should be delivered complete and undamaged with standard accessories, if any.
18-The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days from the receipt of the withdrawal notice and to return the goods within 20 days.
19-If there is a decrease in the value of the goods due to a reason caused by the BUYER’s fault or if the return becomes impossible, the BUYER is liable to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the product or product within the right of withdrawal period.
20-If the campaign limit amount set by the SELLER is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.
RIGHT OF WITHDRAWAL INELIGIBLE PRODUCTS:
21-The goods that are prepared aligned with the BUYER’s request or personal need, underwear bottom pieces, swimwear and bikini bottoms, make-up products, disposable products, items that have a risk of deterioration or that are likely to expire, items delivered to the BUYER that are not suitable to return for health and hygiene reasons, products that are mixed with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines except those provided under the subscription agreement, services provided immediately in electronic environment, intangible goods delivered to the consumer instantly, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, are not suitable for return if their packaging is opened by the BUYER as per the Regulation. In addition, before the expiry of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services started with the consent of the consumer.
22-In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) their packages must be unopened, untested, intact and unused.
DEFAULT AND LEGAL CONSEQUENCES
23-The PURCHASER agrees, declares and undertakes that, in the event that he defaults in the case of payment by credit card, the cardholder will pay interest within the framework of the credit card agreement with the bank and be liable to the bank. In this case, the relevant bank may apply for legal remedies; The BUYER may request the costs and the counsel’s fee from the BUYER and in any case, if the BUYER goes into default due to the debt, the BUYER accepts that the SELLER will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
24-You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our Garanti bank accounts (TL).
25-You can take advantage of online single payment or online installments for any credit card on our site.
In your online payments, the amount will be withdrawn from your credit card at the end of your order.